FAQ

WHAT METHODS OF PAYMENT DOES ACD ACCEPT? All major credit and debit cards including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Diners Club, and JCB.

IF I PLACE AN ORDER WITH ACD, WHEN WILL I BE CHARGED? The card will be charged at the time your order is placed online or via phone order.

RETURN POLICY. We are not responsible for incorrectly provided Customer names, addresses, etc. If the product is damaged or missing we will review the order and replacement/return the requests. Claims for any damaged/defective or misprinted items must be submitted within 4 weeks after the product has been received in the mail. Please send a photo via email to: alarmclockdesign@gmail.com, marked:  Attn: Returns, Order Number, for specific directions on sending the item/items back for any adjustment or refund. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at the expense of ACD.

WHAT TYPE OF BROWSER DO I NEED TO SHOP ON THE ACD WEBSITE? We do our best to offer the smoothest experience on the most up-to-date versions Chrome and Safari work best. If you are experiencing issues with your browser of choice we suggest clearing your history and cookies, or try using a different browser. Please email alarmclockdesign@gmail.com, if you continue to have issues with our site. It's our goal for your shopping experience to be seamless, we can help with placing your order online.

IS MY TRANSACTION SECURE? We strive to keep personal data and information private, this is very important to us as consumers as well. It is an important part of the shopping experience and our business practice. We seek to use administrative and technical measures to protect the confidentiality and availability of personal data.

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER. The billing address you are using may not match the billing address that is associated with the card. Please double check that the billing address is correct, and then try the process again. If you are still experiencing problems, you may want to contact the bank issuing your credit card regarding this matter, and then contact us of any additional information.

HOW DO I USE A PROMO CODE? Only one promo code may be applied per order. Enter the COUPON CODE step in the final checkout process. Type or paste your code in the blank box provided, and then click CONTINUE. The information of the discount will be in the same area as the taxes etc.

HOW CAN I FIND OUT THE STATUS OF MY ORDER? A confirmation receipt should have been sent via email when you placed your order, always check your junk mail. A second email will also be sent with a tracking link when your order has shipped, it may take a few days to create your order depending on the item (see below). Click on the tracking link in this email and you will be automatically redirected to the tracking information for the status of your order

WHEN CAN I EXPECT MY ORDER TO SHIP? More than half of the orders are shipped within 3 business days or less. Most orders are shipped within 5 business days.  It takes about 3-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. We ship each item at different delivery times depending on when the order is finished. Free flat rate shipping on all orders to ACD customers.

FREE SHIPPING ONLY. ORDERS AFTER NOV 27th ARE NOT GUARANTEED TO ARRIVE BY DECEMBER 25th. Contact alarmclockdesign@gmail.com for expedited shipping inquiries..

ORDERS MAY BE SHIPPED SEPARATELY FROM ACD, WITH NO CHARGE TO THE CUSTOMER. You will be charged the amount you were given during checkout, you will not incur any additional shipping costs.

CAN ACD ASSIST MY COMPANY WITH BULK ORDERS, BUYERS or GIFT GIVING? Please email alarmclockdesign@gmail.com with details of your event, buyers specs or bulk order and we will respond shortly regarding your request. Orders should be placed at least 5-8 weeks before an event date to ensure you will receive your orders on time for your big day i.e. Baby showers, bridal parties, bachelorette/bachelor parties, etc.

WHAT IF MY ORDER WAS MARKED AS DELIVERED, BUT I HAVE NOT YET RECEIVED IT? Please email alarmclockdesign@gmail.com as soon as possible and we will look into the order. In the subject line: Missing Package